Gasta Opinion: Bye Bye Traditional Marketing

Heralding the death of non-social media

Right before the end of the year, there was a strong backlash against marketing through social media channels. If you were working anywhere near social media, it was hard to miss: People said it doesn't work. People said it doesn't work as they'd like it to. And people said it may work, but it takes effort (my favorite).
It was probably inevitable. There's never been a more explosive media format than social media. As someone wrote on one of my newsfeeds, "Is there anyone out there who isn't starting a social media company?" At any rate, backlash is practically street cred for the internet set. It's right there in the arc of the internet's growth. Personally, I have no question as to whether social media is a proper marketing channel for a company, and that's because of one simple reason: In the very near future, all media will be social media. Here's why -- and what it means for you.
Social media at point of purchase
Let's pause for a second before heading off into the future. For many brands, you could probably argue that all marketing efforts have already gone social. How?
A high percentage of purchases are already preceded by online research. And where there is online research, there are search results. Those search engine results pages often bring up links to a number of consumer review sites. Now, if you've done any amount of conversation monitoring, you know that reviewers don't exactly pull their punches. Even with shopping sites like Amazon, consumers posting negative reviews are hitting the brand where it hurts most -- at the point of purchase.
So given the above scenarios, even in a "controlled" push-media world, many brands can't even make it through the far end of the buying decision funnel without running head first into a social media situation. Compounding matters, many consumer comments are on social sites like Yelp, where they quickly rise to the top of search rankings.
This point-of-purchase invasion is heading for the physical shopping world as well. Have you tried any of the bar code scanner tools for mobile phones? I haven't found one that works well. Today. But with several of these technologies already in consumers' hands, how long until that's as seamless a part of the buying process as reading an Amazon review before purchasing online? Shoppers will be able to scan an item themselves and get all sorts of product information -- right in the store.
The rise of social viewing
So where's a company to hide from social media? On TV? Whether IPTV or internet TV is the TV model of the future, TV viewing is going to be highly social. I'd say the best glimpse of that future right now is internet TV.
Last November, I watched my high school football team play in the state championship -- on my laptop while waiting for a flight at O'Hare airport. Next to the video stream was a live chat box, open to anyone viewing the game. No sign-up, no identity verification -- just post off the top of your mind (and many did). Welcome to social viewing.
What I found particularly interesting is that during the few lulls in the game (they set the record for most points scored in a state final), the chat conversation topics would drift outside the game video to address the surrounding content on the page -- including the ads. And it certainly wasn't all positive.
Social viewing technology is also currently available in the "Watch & Chat" section of CBS.com, on View2gether.com, and in beta at NBC.com. It's similar to the gaming experience on Xbox Live, except that platform focuses primarily on voice instead of text.
If you project social viewing onto a national broadcast-like environment, you can imagine how vulnerable brands will be to public floggings. Social viewing carries with it all the things you were afraid of on the social networks, now fueled by anonymity combined with the reach of broadcast TV. With search engines aiding and abetting these conversations, even comments on small broadcasts could be discovered and shot into the mainstream conversation rapidly.
Commenting capabilities -- everywhere
In addition to TV, the future of display advertising offers little sign of protection from social media. Have you seen the display ads on Facebook? With commenting capabilities underneath? I recently commented on one, and it went straight into my newsfeed -- broadcast to all my "friends." (Facebook didn't even flag me that this would happen.)
You should expect comments across all online media to be more visible in the future. Disqus is already connecting comments across 45,000 websites, archiving them, making them more searchable, and tying them to database technologies like Plaxo.
Surely someone will invent something to stop all that, right? Here's what that would require: Less data made public for everyone to see. Less inclination among people to expose deeper and deeper levels of their lives in public. And fewer and fewer brands willing to venture into new media.
But since the public onset of the web, trends in this respect have been quite the opposite -- overwhelmingly so. So, in order to avoid that kind of social environment, brands would have to be practically invisible to anyone using online media -- and that's not exactly the objective of marketing departments.
So what's a brand to do?
How to get started
If the thought of participating in social media today seems scary, the thought of not participating in it in five years should really scare you.
Many brands will trip in their adoption path of social media. It just doesn't work the way push media like TV and print do, where you can turn on the fire hose and go from zero to $5 million a month in spend overnight. Doing so would be like the shy, quiet kid in the back of the classroom deciding to become the class clown the next day. It wouldn't be very authentic. And worse, it would be a path right back to the old-school "we're cool because we said so" form of branding. Beyond all that, it can take time to understand your audiences and to figure out what interests them and what they respond to.
This is what I would suggest to any brand that doesn't think it can go social: Start small and work your way up. Don't try to be Burger King in a month. Be yourself in a month. Start laying a foundational presence in the primary social media arenas. Initial moves into social media can be as simple as providing store locations, product information, coupons, or quizzes. Regardless, social media is where your customers are. It's where you should be too.
Papa John's has taken this route quite effectively on Facebook by adapting its website ordering technology for the social media network. As of this writing, the company has more than 200,000 "fans." Two months ago, prior to launching the Facebook app, it had about 10,000. Its 200,000 fans are a great social marketing foundation. If Papa John's can involve fans in a future Facebook campaign, their involvement will be forwarded on to their friends' newsfeeds.
Last year at SXSW, Mark Zuckerberg said the average number of friends on Facebook is 150. If that figure is anywhere near accurate, that's a newsfeed multiplier that can build significant word of mouth.
Connecting with your audience
Another proven social media tactic is to go directly to a community or group of influentials that includes your target audience. If you have something to say or share, they'll welcome you. And the more value you bring to them, the more they'll give back to you.
Virgin America connected with Boing Boing to launch its service here in the U.S. The company started by asking the Boing Boing editors to name one of its planes. (In true Boing Boing style, they tagged it "Unicorn Chaser.") That started the relationship. From there, Virgin America invited a top Boing Boing writer to join the inaugural flight.
Of course, effective social media marketing often comes back to the need for a quality product, which Virgin America has. And this reflects what Seth Godin has preached for years: Good products create their own positive press. The glowing reviews on Boing Boing were not only well written, they were supported by a convincing overview of the standout features on the plane. Boing Boing has a readership of more than 3 million early adopting consumers. What would it cost to reach them with a TV or print ad? And what ad would ever attain the level of credibility that came from Boing Boing's coverage?
So how should you begin your brand's move into social media? By reaching out to the people who are most interested in your products and services. Discover who your brand advocates are -- or who they could be. Figure out what they like about you and what they're interested in. There's a treasure trove of consumer research in that alone.
From there, expand your activities and begin engaging them in fun and distinct ways that define your brand's personality. You want to evolve with the medium so that several years from now, you don't come off as some uninformed noob.
When it comes to social media, think of your brand as a person. You don't have to be the class clown -- but you at least want to make an impression worth remembering.
Doug Schumacher is president and creative director at Basement Inc.

Gasta News:Get Drunk on Google ads this Christmas

NMA Reports
Google lifts prohibition
Google is to allow spirit brands to run search campaigns for the first time as the search engine company looks to drive slowing AdWords click rates.
The search giant will lift restrictions in the New Year, letting spirit brands run branded search campaigns tied in with overall marketing activity. However, advertisers will not be allowed to promote or incentivise actual sales.
Google is understood to want to encourage spirit brands to run search campaigns as part of a wider media buy across its portfolio of channels, including AdSense and YouTube.
Google is set to make a formal announcement in the next few days, and while the actual date of UK restrictions being lifted has not been finalised it is expected to be in the first two weeks of January.
The move is the latest by the company to boost click rates on AdWords, which former Google chief financial officer George Reyes acknowledged had slowed when revealing its Q2 results back in July.
It follows October's lifting of gambling and gaming restrictions on AdWords. Back in May, Google allowed brands to bid on rival trademark terms. The company hoped both these moves would drive up click rates.
Brands and agencies have said they will increase search spend as a result of the latest decision.
Tom Jefferies, digital marketing manager at Bacardi Global Brands, said, "To be allowed to run AdWords advertising on Google.com is a big opportunity for us, so we will be looking to put money behind it."
Charlie McGee, MD of Carat Digital, which buys media for Diageo brands including Gordon's Gin, said: "[Using search] we can amplify all of the on and offline work that's done to promote these brands."
A Google spokesman said: "We're constantly evaluating our ad policies to ensure they are up-to-date and as consistent as possible with local business practises."

Gasta News: Report from NMA Editor Justin Pearse

The Phorm saga rolled on this week, with the announcement of the departure of four members of the behavioural targeting company's board. It could be argued that the appointment of ex-Ofcom executive board member Kip Meek as one of the replacements was more significant than the departures for a company fighting regulatory and PR battles on all fronts, Meek's experience in the regulatory arena at Ofcom, on a European as much as domestic level, will be invaluable. Behavioural targeting itself got a welcome boost in support with BBC Worldwide's plan to launch it across its international website BBC.com. As large publishers board the behavioural targeting bandwagon, it should help to build a level of confidence to help address the reactionary hysteria it so often generates.
Targeted advertising has always been one of the promises of mobile, of course, although the operators' reluctance to release deep customer data has stymied this somewhat. Content providers, although happy with the traffic operator portals generate, are desperate for more control. So it was a heartening sign to see Sky start selling advertising around its content on the T-Mobile and Vodafone portals
Bauer is the only other content owner to do this. The resulting control should help encourage publishers to commit further to mobile advertising but few will have the market muscle to force such deals through to operators. Especially as mobile advertising is failing to meet the lofty heights its hype promised. One of the reasons behind O2 launching global media sales division O2 Media Group. The move is designed to let O2 sell integrated ad opportunities across its entire real estate, from mobile and online to in-store and DM. Rival Vodafone is also planning a similar offering. As all operators look to bolster their online operations, such holistic views of themselves could be powerful in convincing media agencies and advertisers to view them as media companies rather than telecoms suppliers.
Towards the end of the month came news of the government's tacit admission of its lack of understand of the new media industry. The IAB began a programme to educate civil servants in government departments from the DCMS to Berr. The move generated mixed emotions. On the one hand, anything to increase government understanding of the fast moving digital industry is to be applauded. On the other, it could be seen as worrying this education was needed following a year of increased regulatory attention to the internet by government, from Andy Burnham’s speech on the readiness of the internet for governance, to the Byron Report and the Council for Child Safety.
The evolution of online video and internet TV is clearly one area where regulatory confusion will see increasing government attention over the coming year. The sector is moving so fast that multi-platform commissions are becoming commonplace. However, the complexity of getting such projects to market was highlighted this month with Virgin Media's delay of launching Prom Queen due to the lack of a sponsor. Sony Pictures Television is the latest to be searching for distribution partners for its multi-platform series Gemini. The three minutes series was broadcast in the US by Amazon Unbox, NBC Online, NBC Mobile, Xbox Live and Zune. Just the type of fascinating broadcast model we'll be seeing more of in the UK in the coming year.

Gasta News: Yell Rollout

Yell.com adds more local content while BBC plans set back
Yell is rolling out a series of ultra-local sub-sites featuring town and city information as part of a move to ramp up content across its website.
The classified listings specialist is hiring journalists to create content, including advice on things to think about when hiring a serviceperson as well as quick facts about towns across the UK.
Yell is also considering including local news and event information, if the trial is successful. It plans to use the content to boost its position as a key destination for local services and information online, as well as its search rankings.
Its push comes in the week that local news services were thrust into the spotlight following the BBC Trust's decision to refuse permission for the BBC's planned rollout of local video sites (nma.co.uk 21 November).
The Trust halted plans to spend £68m of licence fee funds on local video, deeming it unjustified.
The proposed move was highly criticised by competitor commercial news providers, such as Northcliffe Media, which owns 151 sites under the Thisis brand. It said it would be unable to compete with such investment by the BBC.
Johnston Press claimed the BBC's Where I Live sites had already damaged its local sites, and Trinity Mirror accused the Corporation of losing sight of its purpose.
The rejection of the plans by the BBC Trust has received a cautious welcome by commercial rivals, with many concerned the setback won't keep the BBC away from local services for long.
Sam McIlveen, digital publisher at Independent News and Media, said, "I don't think this is the end of it. We're still worried because these plans were hugely disadvantageous for local media. Local sites can't compete with the BBC, especially when it's willing to spend £68m."
The Newspaper Society's director David Newell also expressed concern at the BBC not giving up on the area. "We must be on guard to ensure the BBC isn't allowed to expand its local services by other means," he said.
Sir Michael Lyons, chairman of the BBC Trust, said that while consumers want better local services, video sites were unlikely to meet their needs.
Regulator Ofcom said the plans would have a significant negative impact on commercial providers.
Author: By Will Cooper & Luan Goldie | Source: nma.co.uk | Published: 26.11.08

Gasta News :socialmedian election widget

Help us test the socialmedian election widget
By Jason Goldberg on October 28, 2008 10:35 AM | Permalink | Comments (0) | TrackBacks (0)
socialmedian blog readers: I wanted to provide you with a first look at http://election.socialmedian.com, a site we are launching with the Washington Post and other partners like The Guardian to help people track and participate in election 2008 coverage.



We will formally announce the new site tomorrow (Wednesday)...you can use it now but it is still a work in progress.

The http://election.socialmedian.com site aggregates news and user-feeds related to the election and enables users to join in the election coverage and discussion. We created this site with The Washington Post to enable people to track all the election news from thousands of news sources as well as from Twitter feeds, Flickr photos, YouTube videos, and more all in one place, and (importantly) to join-in and add their own feeds from their favorite sites to provide user reports leading up to and on election day.

You can sign up for the page immediately and add your feeds. Add your Twitter, Flickr, YouTube, blog site etc. and we'll automatically add your relevant contributions on those sites to this page.

Starting Wednesday users will also be able to eaisly grab a widget of this page to put on your own websites and blogs. The WashingtonPost and The Guardian are just two of the first websites that have signed up to use this widget. The widget will highlight user submitted news and reports --> so this is a great way to get your election day coverage on these and other leading sites.